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Memorable Service Experiences in Hospitality
Memorable Service Experiences Define Hospitality Memorable service experiences often reveal more about hospitality than any definition ever could. "How would you define good service? Can you give me an example of a time when you had great service and why it was great?...
Technology Changed Hiring: Did Restaurants Change?
How Technology Changed Hiring for Restaurants Technology changed hiring, but many employers are still trying to solve hiring challenges using assumptions formed before candidate behavior, communication habits, and decision-making changed. Recently, I discussed...
Restaurant Hiring and Retention: 16 Years of Recruiting Insights
Restaurant Hiring and Retention: 2026 Mid-Year Report After 16+ years of running Mis en Place, I've had thousands of opportunities to observe that restaurant hiring and retention challenges are often more complicated than they appear. Over time, I've learned that what...
Identifying Employee Potential: Promoting From Within
Promoting From Within: What to Evaluate Identifying employee potential is one of the most important parts of promoting from within. Most restaurant promotions begin with good intentions. However, identifying employee potential requires looking beyond current...
Restaurant Management Structure for Growth & Stability
Restaurants Need Structure and Support Restaurant management structure helps restaurants operate more effectively when support and structure work together. Employees need support, fairness, communication, and clear expectations. At the same time, restaurants need...
Effective Restaurant Leadership Builds Trust
Effective Restaurant Leadership Most restaurant employees decide whether leadership is effective based on repeated operational experiences, not titles or authority. They notice it during pre-shift meetings, during difficult conversations, during busy service, and in...
Hospitality Resumes: Red Flags and Green Flags
Hospitality Resumes That Highlight Movement Many hospitality workers have more experience than their resumes reflect. At first glance, someone who has worked in multiple restaurants over several years may appear highly experienced on paper. But in restaurant...
Why Restaurant Employees Stay Quiet During Training
When Restaurant Employees Stop Asking Questions You can usually see when restaurant employees stay quiet in the first few shifts. A new hire asks a question.Then they ask another.Eventually, the questions stop. Not because they suddenly understand everything. Usually,...
Restaurant Employee Early Turnover: What It Means
Why Restaurant Employees Quit During Training Restaurant employee early turnover often starts before the first shift. Hiring may fill a role, but early experience determines whether someone stays. Operators often believe the challenge ends when a candidate accepts the...
Restaurant Manager Accountability and Hard Conversations
Why Restaurant Managers Avoid Hard Conversations Restaurant manager accountability often starts with the conversations leaders delay. Most restaurant managers do not avoid hard conversations because they do not care. They avoid hard conversations because the operation...
Protecting Your Team Starts With Strong Restaurant Leadership
Protecting Your Team to Protect Revenue Protecting your team starts with clear standards, consistent leadership, and decisions that support restaurant staff retention and long-term profitability. Many operators still treat protecting revenue and protecting their team...
Restaurant Standards: What Successful Teams Do Differently
What Restaurant Standards Actually Look Like In Practice Across the industry, operators can see the gap between strong service and inconsistent service more clearly, and restaurant standards sit at the center of that shift as teams navigate hiring, retention, and...
Restaurant Hiring Checklist: Hire Better and Faster
How to Hire Restaurant Staff Without Losing Good Candidates A restaurant hiring checklist helps you hire better and faster without losing strong candidates along the way. Most restaurants don’t lose candidates because they don’t apply.They lose them between steps in...
Restaurant Training Systems: Build Consistency From Day One
Restaurant Training Systems Build Consistency Restaurant training systems define how consistency is built from day one. The strongest operators treat training the same way they treat service. It is structured, repeatable, and clearly owned. When that is in place,...
Restaurant Service Standards: Why Structure Matters
Why Restaurant Service Standards Depend on Structure Many operators treat restaurant service standards as something that should naturally exist. In practice, restaurant service standards only hold when there is structure behind them. Hospitality is not just service....
Why Restaurant Hiring Fails (and How to Fix It)
Why Restaurant Hiring Fails Before the Interview Starts Restaurant hiring fails when the hiring process lacks structure, clarity, and consistency. As a result, roles stay open longer, candidates disengage early, and even strong hires do not stay. Instead, hiring...
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Mis en Place is a high-touch high-value national staffing firm that specializes in the hospitality industry.
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